Returns & refunds

If something arrives damaged, faulty, or materially not as described, contact us at trunkstock.store@gmail.com within 7 days of delivery with your order number and a photo — we'll sort out a replacement or refund.

What's eligible

• Damaged in transit
• Genuinely faulty (doesn't work as described — e.g. an inflator that won't hold pressure)
• Wrong item sent

What's not covered

• Change of mind on a used or opened consumable (cleaning liquids, chain lube once opened)
• Fit issues on items already marked "check compatibility before ordering" on the product page

How refunds work

Once a return is approved, refunds go back to your original payment method (or store credit for a Cash on Delivery order) within a few business days of us receiving the item back, where a return is required.

Cancelling an order

You can cancel an order yourself from Account → Orders as long as it hasn't shipped yet. After that, it falls under the return process above.